‘There is a no-refund policy for downloadable items, however, if you experience an issue with your download (for example, the link provided does not work) we will supply a working link as soon possible’
Exceptions to this policy would include the following:
- Customer intended to order a physical copy (In this case, the customer must place a new order for the physical copy before a refund can be issued on the digital version).
If you have any complaints regarding the delivery of your order, please allow for the stipulated delivery time to elapse before sending in your complaints to firstname.lastname@example.org
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